Customer Support
Returns & Refunds
Clear return guidelines for Delali Supply orders.
15-Day Return Policy
Eligible products may be returned within 15 days of delivery when they are unopened, unused, in resalable condition, and in their original packaging. A return request must be submitted before merchandise is sent back.
- Original outbound shipping charges are not refundable unless Delali Supply made an error.
- Approved refunds are issued after returned merchandise is received and inspected.
- 4" × 6" fanfold direct thermal labels are final sale and are not returnable for preference or ordering-error returns.
- Final-sale status does not limit assistance for products that arrive defective, damaged, or incorrectly shipped by Delali Supply.
Return Shipping Responsibility
Customer-Requested Returns
For eligible returns resulting from ordering errors, changes of preference, or other customer-initiated reasons, the customer is responsible for return shipping costs.
Delali Supply Fulfillment Errors
If Delali Supply ships an incorrect product, incorrect quantity, or otherwise makes a fulfillment error, Delali Supply will cover the return shipping costs and arrange an appropriate replacement or refund at no additional cost to the customer.
Damaged or Defective Products
If a product arrives damaged or defective, please contact Delali Supply so we can review the issue and arrange an appropriate resolution. Customers will not be responsible for return shipping costs for confirmed product defects or damage covered by our policy.